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George Hans broke our reservation for his Vacation Home - doesn't care about your plans as long as he gets top $ for his property!

Last post 05-24-2008 2:29 PM by Hanzie. 1 replies.
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  • 01-10-2008 1:04 PM

    George Hans broke our reservation for his Vacation Home - doesn't care about your plans as long as he gets top $ for his property!

    George Hans could have cared less about our honeymoon plans - he was a really unprofessional jerk on the phone too (seemingly unworried about his reputation). Below is a series of emails between George Hans (http://www.vrbo.com/3913) and my fiance and I.  He received an offer from a long term renter for his vacation property, and then lied and told us that he hadn't received our deposit.  We were very disappointed that he would double book his place and give us the boot like that.  Read below (these emails are completely unaltered and tell the story exactly as it happened):

     
     
     
    D_____,

     

    We did not receive your check and have rented the unit until spring.

     

    Have a nice evening,

     

    George


    ----- Original Message -----

    From: D_____


    Sent: Friday, August 24, 2007 10:06
    PM

    Subject: Re: Sept 30th thru Oct 4 RE:
    VRBO.COM - Rental Inquiry [D______] - Listing #39


    Thanks George,
      We really appreciate it! We will send
    you a check for the 200 dollar
    deposit. Can't wait to meet you and your
    wife, and see Florida in September!
       D____

    From: "George Hans" <geohans3@msn.com>
    To: ""

    Subject:
    Re: Sept 30th thru Oct 4 RE: VRBO.COM - Rental Inquiry []
    -
    Listing #3913
    Date: Fri, 24 Aug 2007 12:41:13
    -0500

    D___

    ok, the rate for 9/30-10/4, 4 nights is $400+ tax
    is $440 total.

    hows that?

    Your Hosts,

    George &
    Marylee
       ----- Original Message -----
       From:
    D____
      
    To: geohans3@msn.com<mailto:geohans3@msn.com>
      
    Sent: Friday, August 24, 2007 12:36 PM
       Subject: Sept 30th thru
    Oct 4 RE: VRBO.COM - Rental Inquiry [] -
    Listing
    #3913


       George,
       We're excited to see
    that your Garden House is available Sept 30 - Oct 4,
       2007 for
    our honeymoon!  Thanks also for sending your address.

      
    Looks like you originally quoted $500 + tax for 2 adults for the 5 nights

    we
       first inquired about Sept 30th - Oct
    5th.
       We would like to reserve the Garden House if you can give
    us that same
       nightly rate for the 4 nights of Oct. 30th thru
    the Sept 4th : $400 + ~50
       tax.  We will only have the 2
    of us there as a newly married (quiet and
       considerate)
    couple.

       Thanks!
       D___



       From: George Hans <geohans3@msn.com<mailto:geohans3@msn.com>>
      
    To: D_____>>
      
    Subject: RE: VRBO.COM - Rental Inquiry [D____ - Listing
    #3913
       Date: Fri, 17 Aug 2007 15:39:14
    -0500


       hi,

       we are on vacation in
    DC, playing with grandchildren...yes, we have our
       'Garden
    House' avail.  how bout $500+ tax is $550 total.  we don't charge

    a
       cleaning fee.  we are like a 'bed & B' without
    B!

       call us, we have our phone with us. 
    850-832-6678Your Hosts, George &
      
    Marylee>
       From: inquiry@vrbo.com<mailto:inquiry@vrbo.com>>
      
    To: geohans3@msn.com<mailto:geohans3@msn.com>>
      
    Subject: VRBO.COM - Rental Inquiry [] - Listing
    #3913>
       Date: Fri, 17 Aug 2007 14:59:08 -0400>
    >
       Vacation Rental Inquiry - Regarding ad on
    WWW.VRBO.COM<http://www.vrbo.com/>>
    >
       Listing#: 3913>
       Description: West
    Panama City Beach, Panhandle Panama City Beach Area,
       Florida,
    USA - Longue-Vue by the Sea-Special $600+ a Week, No Clean
    Fee!>
       Web Address: http://www.vrbo.com/3913<http://www.vrbo.com/3913>>
      
    Desired Date: 9/30/2007>
       Length of Stay: 5
    nights>
       # in Party: 2> Name: D___
    Roe>
       Email: d____
      
    Phone: 507-271-5111> Comments: Hi,>
       I am very excited
    about your rental for our honeymoon destination. Does
    the
      
    price reflect number of guests per night? How much would the cottage
    be
       per/nt? Thanks so much!> D____
       > >
    -------------------------------------------->
       Owners:
    Acceept Creedit Caards - details at
    http://vrbo.com/global/cc.htm<http://vrbo.com/global/cc.htm>>
      
    Get a FREE Online Availability Calendar for your property at
      
    http://www.rentors.org<http://www.rentors.org/>>
      
    NEED MORE HITS? MOVE UP THE LIST? Learn how at
       http://vrbo.com/global/movingup.htm<http://vrbo.com/global/movingup.htm>>
      
    Update your ad instantly online 24 hours a day at
    http://vrbo.com/admin<http://vrbo.com/admin>>
    Add
       more photos to your VRBO.COM listing:
    http://vrbo.com/global/photos.htm<http://vrbo.com/global/photos.htm>
      
    for responding to renters:
    http://vrbo.com/global/respond.htm<http://vrbo.com/global/respond.htm>>
      
    How to spot email scams & protect yourself:
      
    http://vrbo.com/global/saferenting.htm<http://vrbo.com/global/saferentinghtm>>

     > >
       "VRBO", "Vacation Rentals by Owner", &
    "Carpe Vacationum-'Seize the
       Vacation'" Reg. U.S. Pat. &
    TM Off>
     

  • 05-24-2008 2:29 PM In reply to

    • Hanzie
    • Top 75 Contributor
    • Joined on 05-24-2008
    • Posts 2

    Re: George Hans broke our reservation for his Vacation Home - doesn't care about your plans as long as he gets top $ for his property!

    This couple did not send the deposit on time, it was over 2 weeks!  In the meantime i rented to a long term tenant.  When they called with a question, i informed them i had rented it out...the young man started screaming and telling me 'he was coming anyway and i best make room'...kept screaming and telling me he was going to ruin my reputation...heck, i'm 62, how bad is this horrible crime i committed??

    Well, i did loose it a little, he was acting like a spoiled child.  I hung up on him and called my friends 7/10 of a mile east of us, on the 'dedicated beach' and she would honor my rate, as hers was slightly higher.  I than called the 'young man' up and told him I'd found that our friends had availability and you guessed it, he started screaming again! 

    Bottom line is they stayed at my friends and had a great time. 

    Moral to the story, 'you can please some of the people some of the time...and thats it!' 

    He's the second cry baby we've had in 10 years, Not Bad! 

    have a nice vacation,

     

    George Hans

     

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